Before getting upset because you perceive someone didn’t respond, check to see if their reply was inadvertently deleted or sent to your Trash or Junk folder.With emotionally charged emails, wait until the next morning to see if you feel the same before clicking Send.Feel free to modify the Subject: field to more accurately reflect a […]

When Texting or participating in IM and Chat, try not to be overly cryptic or your meaning can be misread.Use Instant Messaging (IM) for casual topics or informational briefs. IM is not the place for serious topics or confrontational issues.Start by always asking if the person you are IMing is available and if it is […]

Think of your business email as though it was on your business letterhead and you’ll never go wrong!If you cannot respond to an email promptly, at the very least email back confirming your receipt and when the sender can expect your response.Emailing site owners about your product or service through the site form is still […]

Choose your email address wisely. It will determine, in part, how you are perceived.Try not to make assumptions when it comes to email. Always ask for clarification before you react.Posting or forwarding of private email is copyright infringement — not to mention downright rude. You need permission from the author first!Even though it isn’t right; […]

Don’t forward emails that say to do so–no matter how noble the cause may be. Most are hoaxes or hooey and may not be appreciated by those you send to.If someone asks you to refrain from forwarding emails they have that right and you shouldn’t get mad or take it personally.When forwarding email, if you […]

Only use Cc: when it is important for those you Cc: to know about the contents of the email. Overuse can cause your emails to be ignored.Don’t use Return Receipt (RR) on every single email. Doing so is viewed as intrusive, annoying and can be declined by the other side anyway.Include addresses in the To: […]

When sending large attachments, always “zip” or compress them before sending.Never send large attachments without notice! Always ask what would be the best time to send them first.Learn how to resample or resize graphics to about 600 pixels in width before attaching them to an email. This will greatly reduce download time.Never open an attachment […]

Do not type in all caps. That’s yelling or reflects shouting emphasis.If you bold your type, know you are bolding your statement and it will be taken that way by the other side – X10!Do not use patterned backgrounds. Makes your email harder to read.Stay away from fancy-schmancy fonts — only the standard fonts are […]