Holiday Support Notice: 12 December 2025 – 9 January 2026As we approach the Year-End festive periods, we would like to share important information regarding technical support and service availability. During this time the Helpdesk will operate with limited staff and support will be available from both Cape Town and Johannesburg.Year-End Freeze: 12th December 2025 to […]
Read More →When the anatomy of successful cyberattacks is analysed, nearly all of them have one thing in common – some user, somewhere, did something that could have been avoided. Despite the most advanced protections that can be put in place, despite the best threat intelligence that can be brought to bear, organizations remain vulnerable because of […]
Read More →Before getting upset because you perceive someone didn’t respond, check to see if their reply was inadvertently deleted or sent to your Trash or Junk folder.With emotionally charged emails, wait until the next morning to see if you feel the same before clicking Send.Feel free to modify the Subject: field to more accurately reflect a […]
Read More →Keep in mind when Tweeting, on Facebook or message boards that you are in a global arena.When discussions get out of control; don’t stoop to name-calling or profanities. You are better than that!In forums, keep your signature file to no more than 2-3 lines.Keep commercialism to no more than a link at the end of […]
Read More →When Texting or participating in IM and Chat, try not to be overly cryptic or your meaning can be misread.Use Instant Messaging (IM) for casual topics or informational briefs. IM is not the place for serious topics or confrontational issues.Start by always asking if the person you are IMing is available and if it is […]
Read More →Think of your business email as though it was on your business letterhead and you’ll never go wrong!If you cannot respond to an email promptly, at the very least email back confirming your receipt and when the sender can expect your response.Emailing site owners about your product or service through the site form is still […]
Read More →Choose your email address wisely. It will determine, in part, how you are perceived.Try not to make assumptions when it comes to email. Always ask for clarification before you react.Posting or forwarding of private email is copyright infringement — not to mention downright rude. You need permission from the author first!Even though it isn’t right; […]
Read More →Don’t forward emails that say to do so–no matter how noble the cause may be. Most are hoaxes or hooey and may not be appreciated by those you send to.If someone asks you to refrain from forwarding emails they have that right and you shouldn’t get mad or take it personally.When forwarding email, if you […]
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